Policies and Procedures
Appointment & Payment Policy
We see patients by appointment only. Since we are a mobile practice our arrival time may vary due to traffic conditions, patient complications, or other unforeseen circumstances. Please allow a 30- to 60-minute window for our arrival. For your convenience, we will call or text you when we are en route.
To provide comprehensive care, we schedule 45 to 60 minute appointments. Should you have multiple pets and wish us to see more than one pet per visit, please inform us when scheduling an appointment.
Payment is required at time of service. We accept Visa, MasterCard, Discover, Care Credit, check, and cash. (We do not carry cash on board, so exact cash payment is required).
We understand that schedules change and unexpected circumstances occur. We make great efforts to accommodate our clients’ schedules to the best of our ability.
Due to the mobile nature of our practice, we plan our schedule carefully, so patients can be cared for in an efficient manner. No-shows (we arrive for the scheduled appointment but no one is home, the appointment is cancelled after we have arrived at your home, or your pet has not been confined properly and cannot be found) and last minute cancellations take time away from other patients who need our services. Because of the time lost and costs incurred from no-shows and last minute cancellations, it is necessary to implement a cancellation policy.
We require a minimum 24-hour notice for cancelling or rescheduling appointments. Appointments can be cancelled or rescheduled by phone or text. Do not send a cancellation via email. Phone and text messages are given priority and an email message may not be seen in time.
No-shows and appointments cancelled or rescheduled without 24-hour notice will be documented, and future appointments will require a $108 (travel fee + one exam fee) deposit. Deposits must be made by credit or debit card at the time that the appointment is scheduled
Preparing for Your Pet’s Appointment
Even though we make every effort to make your pet feel comfortable during a visit, he or she may be a little uneasy about new people or new surroundings. Most of our dog patients are happy to come on board for a yummy treat. Your dog must be on a leash or in a pet carrier before leaving your home to enter our clinic.
Many of our clients request services for anxious kitties and who are unable to be transported to a “brick and mortar” veterinary clinic. Cats often sense when the vet is coming and are skilled hiders. To avoid unnecessary stress for you and your cat, cat patients should be placed in a small closed-off room or in a pet carrier before our arrival. A small bathroom is a great area. Bedrooms or utility rooms are not ideal due to the presence of multiple hiding spots. We have a clear cat transportation box on board the clinic, and it works great for kitties who hate pet carriers. We are always willing to come into your home and help bring your cat aboard the mobile clinic.
Upon arrival, we will pull into your driveway or park on the street. Our mobile clinic is the size of a delivery truck and requires level parking. If you have specific parking instructions, please let us know when making your appointment.