COVID-19 Protocol

Updated June 3rd, 2020
Please know this is subject to change.
Check back often for the latest update.

***New Hours of Operation***

Monday: 8 am–5 pm

Tuesday: 8 am-5 pm

Wednesday: Closed

Thursday:   8 am-5 pm

Friday: 8 am – 5 pm 

Saturday and Sunday:  Closed

24-hour emergency veterinary care:

  • Northwest side of Indy: MedVet (317) 872-8387
  • Northeast side of Indy: VCA AVCC (317) 578-4100                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            To keep our staff and our clients as safe as possible, we will be taking the following precautions until further notice.

We will no longer enter client homes. Clients will no longer be allowed on board the mobile clinic. When we arrive we will notify you and a staff member will meet you just outside your house. We will be wearing masks. Please be prepared to bring your pet out to meet us. We ask that you also wear a mask for the safety of our staff. Dogs must be on a leash and cats need to be inside a secure cat carrier. If you need a leash or carrier, you can borrow from us at the time of your pet’s appointment. If you are physically unable to bring your pet to the clinic, please let us know in advance of your appointment. We will devise a solution, so your pet can receive the care she/he needs.

Help us minimize face-to-face contact.  We will take histories over the phone.  Communications will be emailed when possible, and payment will be collected remotely by credit or debit card.  Please be available by phone during your pet’s appointment.

We will no longer enter assisted living or senior care communities. This is primarily to protect the susceptible senior population. We will do our best to help arrange veterinary care for ill pets. Wellness care should be rescheduled for a later date.

If any member of your household is ill with a fever or a cough, we ask that you please cancel your appointment. There will be no fee or other consequence for cancelling. You can reschedule when all members of the household are well.

If any member of our staff is ill with a fever or a cough, the staff member will be staying home to recover and to reduce spread of illness. This may result in the need to reschedule appointments.

Thank you for your understanding during this stressful time. We hope to be back to normal operation very soon! Stay healthy!


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