Dr. Zaring and her staff thank you for trusting Curbside Care Mobile Veterinary Clinic with your pet’s veterinary care. We know that you have many options for veterinary care, and we are honored that you have chosen Curbside Care, a local and privately-owned business.
We believe that we are the advocates for our patients. Our mission is to provide the highest quality veterinary care in a convenient manner, while showing respect and compassion toward our clients and patients.
Appointment Policy
We see patients by appointment only. Since we are a mobile practice, our arrival time may vary due to traffic conditions, patient complications, and other unforeseen circumstances. Please allow a 2-hour window for our arrival. For your convenience, we will call or text you when we are en route.
To provide comprehensive care, we schedule 60-minute appointments. Should you have multiple pets and wish for us to see more than one pet per visit, please inform us when scheduling.
Payment is required at time of service. We accept Visa, MasterCard, Discover, American Express, Care Credit, check, and cash. (We do not carry cash on board, so exact cash payment is required).
Scheduling
Due to the high demand for appointments, we require a security deposit to hold a new client’s first appointment. The security deposit is the amount of the travel fee, and it is collected by credit or debit card at the time of scheduling. The deposit is applied toward your first invoice; essentially, you will pre-pay the first travel fee. Should you need to cancel your pet’s appointment, we will refund the deposit, so long as a 2-business day notice has been provided (see below for cancellation policy).
Cancellation Policy
We understand that schedules change, and unexpected circumstances occur. We accommodate our clients’ schedules to the best of our ability.
Due to the mobile nature of our practice, we plan our schedule carefully, so patients can be cared for in an efficient manner. No-shows (we arrive for the scheduled appointment, but no one is home, the appointment is cancelled after we have arrived at your home, or your pet has not been confined properly and cannot be found at the time of the appointment) and last-minute cancellations take time away from other patients who need our services. Because of the time lost and costs incurred from no-shows and last-minute cancellations, it is necessary to implement a cancellation policy.
We require a minimum of 2 full business days’ notice for cancelling or rescheduling appointments. For example, if you have a scheduled appointment on Monday you would need to let us know by 8 am on the Thursday before. Appointments can be cancelled or rescheduled by phone or text. We discourage email cancellations, as phone and text messages are given priority over emails.
No-shows and appointments cancelled or rescheduled without the two-business day notice will be documented, and future appointments will require a non-refundable deposit (travel fee + one exam fee). Deposits must be made by credit or debit card at the time of scheduling.
Prior to Your Appointment
Even though we make every effort to make your pet feel comfortable during a visit, he or she may be a little uneasy about new people or new surroundings. Most of our dog patients are happy to come on board for pets and a yummy treat. Your dog must be on a leash or in a pet carrier before leaving your home to enter our clinic.
Many of our clients request services for anxious kitties and who are unable to be transported to a “brick and mortar” veterinary clinic. Cats often sense when the vet is coming and are skilled hiders. To avoid unnecessary stress for you and your cat, cat patients should be placed in a small, closed-off room or in a pet carrier before our arrival. A small bathroom is a great area. Bedrooms or utility rooms are not ideal due to the presence of multiple hiding spots. We have a clear cat transportation box on board the clinic, and it works great for kitties who hate pet carriers. We are always willing to come into your home and help bring your cat aboard the mobile clinic.
Upon arrival, we will pull into your driveway or park on the street. Our mobile clinic is the size of a delivery truck and requires level ground for parking. If you have specific parking instructions, please let us know when making your appointment.
We will notify you when we have arrived, so you can bring your pet out to the clinic or ask us to come get your pet. We recommend you stay on board with your pet, so Dr. Zaring can discuss your pet’s health with you and go over the exam summary. When the exam is finished you can take your pet back inside, and we will finish our paperwork. At the conclusion of the visit, we will bring the paperwork and invoice up to your door and go over everything with you.
We look forward to meeting you and your pet! Please call, text, or email with questions, comments, or concerns.